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The school currently uses a ‘smartcard’ system for the payments of school meals.  The current tills and infrastructure have been in place for several years and is now at the end of its serviceable life.  We need to introduce a new system.   After careful research, and many hours investigating several different systems, we are pleased to announce that The Park Community School will install a new biometric cashless catering system at the end of November.   The new system will allow us to continue with the development of the school meal service, and will provide a more efficient service.

Click link below for copy of letter and consent form sent home to parents/carers. 

Opt in Form for Biometrics Letter

Frequently Asked Questions

Q         What is a cashless system?

A             A Cashless Catering System is a solution which is purpose designed to meet the ever evolving needs and demands of the catering provision, required by today’s schools and academies. The Trust-e Cashless Solution allows schools to be better able to provide their students and staff with a faster, more efficient and more appealing meal service.

Q             What is ‘biometric?’

A             Biometric is simply a method of identifying an individual person. The Trust-e Cashless System uses and algorithm based scan, which reads between 50 and 130 points on the finger/thumb. It is not a fingerprint in any way, shape or form and is of use only in the Cashless System.

Q             How does a biometric system work?

A             The information of a pupil or staff member, who has been biometrically registered, is stored on a secure biometric controller within the school, which only your provider, Nationwide Retail Systems, can access with permission from the school. Once an account is credited, the pupil or staff member places their finger/thumb on the EPOS Terminal Biometric Reader, which looks up their account and allows them to purchase items using only this method of identification.

Q             How does my child register on the biometric system?

A             Registration days will take place leading up to the ‘go live’ day of the Cashless System. During these days, registration terminals will be placed in the school. Your child will attend at a requested time and will be required to place their finger/thumb on the Biometric Reader twice to obtain a matching template, which only takes a few seconds. If you have chosen to opt-out of this procedure, your child will be presented with a 4 digit PIN code.

Q             What methods of payment can be used to credit an account?

A             Any amount can be credited to an account by way of any of the following methods. Once an account has been credited, the monies cannot be withdrawn and must be spent on the school meal/break services.

Cash at the Revaluation Units

Revaluation units will be sited at different locations within the school. These can be used to top up accounts by the pupil/member of staff placing their registered finger or thumb on the Biometric Reader or by entering their 4 digit PIN Code followed by inserting the accepted tender: £20, £10, £5 notes or £2, £1, 50p, 20p, 10p or 5p coins. Please note that copper coins are not accepted.


Cheque payments can be accepted via the Cashless Catering System. Cheques should be made out to the school and have the pupil name and form written on the back. All cheques must be handed into Pupil Reception and must be received before breaktime.   Cheques received after this time will not be credited to the account until the following day. 

Online Payments  - Wisepay

Q             How can I check the credit on an account?

A             This can be done by the account holder either placing their finger/thumb on the Revaluation Machine scanner, swiping or tagging their card or entering a 4 digit PIN code. The current balance will then be displayed. This can also be accessed via the schools online payment facility, if applicable.

Q             Can I change my child’s ‘daily spend limit?’

A             Yes – the amount your child can spend throughout one day can be changed by written request. Please contact your school for information on the current spend limits in place.

Q             What happens if my child’s account is not in credit?

A             A ‘lend’ can be processed at the EPOS terminal, which will then allow a meal to be taken. Alternatively, money can be taken from an automatic overdraft account.

An automatic overdraft can be set up, which will allow the pupil/staff member to go into debit at the cost of £2.   The Cashless Catering System has a debt tracking facility and the ability to send debt letters to overdue account holders.

Q             How do ‘free meal’ entitlements work?

A             All free meal entitlements will be entered on to the system prior to the ‘live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free school meal amounts. Pupils with FSM entitlement remain anonymous at all times as all account types are accessed in the exact same manner, regardless of whether paid for or not. Please note that any monies not spent from the daily free meal allocation will not be carried over to the next day.

Q             Can anyone else use my child’s account?

A             No – due to the extensive security on biometric templates, no-one will be able to access your child’s account. As a secondary precaution, a photo image is allocated to each pupil. If your child is using a 4 digit PIN code, which someone obtains and attempts to use, the photograph shown at the EPOS Terminal will alert the operator of a fraudulent sale.

Q             My child has an allergy. Will this be monitored through the Cashless System?

A             Yes – all allergy records registered with the school will be entered on to the Cashless System. When pupils attempt to purchase an item, which contains ingredients that they are allergic to, the system will alert the operator and prevent them from selling the chosen item.

Q             Can I dictate my child’s dietary requirements?

A             The system will allow you to register any items that your child cannot consume due to dietary needs or religious reasons. Any such items must be confirmed in writing by the parent/carer and sent into the school office. 

Data Protection Information

NRS is accredited with ISO27001 – Information Security Management System and is committed to ensuring that privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy statement.

NRS is registered as a data processor under the Data Protection Act (DPA) and operate at all times under the DPA Guidelines.

Schools’ data will remain their responsibility and they remain fully in control of accessing, managing and updating all student data within the system. Schools and the local authority are operating as Data Controllers under the DPA. All NRS Staff that may have administrator access to schools data for support purposes are Criminal Records Bureau (CRB) checked.

Information collected to implement a Cashless Catering system is outlined below.

Essential information collected

Optional information may be requested

Admission Number




Date of Birth




School House Group


FSM Allowance


Nationwide Retail Systems Ltd does not sell, distribute or lease your personal information to third parties.

You may request details on personal information which we hold about you under the Data Protection Act 1998.

NRS removes all data from servers one week after the Cashless System has gone live within the school.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the address below.

Nationwide Retail System Limited

Whaley Road

Barugh Green


S75 1HT

01226 732 200